Frequently Asked Questions

Mediation is a structured process where a neutral professional helps disputing parties reach a voluntary agreement. Unlike therapy, mediation focuses on specific disputes (family, business, workplace) rather than emotional healing. Counseling addresses personal emotional well-being, while coaching focuses on future goals and performance.

Our services serve individuals, couples, families, business partners, and organizations. Whether you're navigating a divorce, workplace dispute, business partnership conflict, or seeking personal growth through coaching, Wasata has specialized practitioners for your needs.

This varies by case complexity. Simple disputes may resolve in 2–4 sessions of 2 hours each. Complex family or commercial cases may take 6–10 sessions. We always prioritize quality over speed to ensure durable agreements.

Yes. All sessions are strictly confidential under professional ethical codes. Notes and session content are never shared with third parties without your written consent. We use end-to-end encrypted communication tools for remote sessions and correspondence.

Your data is stored securely on EU/Swiss-based servers, fully GDPR compliant. We never sell or share your data with advertisers. You may request deletion of your data at any time by contacting us.

Yes. Our online booking system lets you select your preferred service, date, and time slot (Mon–Thu). You'll receive an immediate confirmation and a reminder 24 hours before your session.

You may cancel or reschedule up to 48 hours before your session at no charge through your client portal or by emailing us. Cancellations within 48 hours may incur a partial session fee.

Yes. All services are available online via secure video call. We serve clients across the Arab world, Europe, and North America. In-person sessions are available at our office for local clients.

Session fees vary by service type and duration. Free 30-minute consultations are available for all new clients. Detailed pricing is available on our Services page. We offer sliding-scale fees for clients with financial constraints — please contact us to discuss.

We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and bank transfers. Payments are processed securely through Mollie, a EU-regulated payment provider.